Raksmey Sann | Quantitative Hypotheses | Best Researcher Award

Prof Raksmey Sann, Khon Kaen university, Thailand

Dr. Raksmey Sann is an accomplished academic specializing in International Tourism, Hospitality, and Events Management. He earned his Ph.D. from the National Pingtung University of Science and Technology, Taiwan, with First-Rank Honor and a dissertation on cross-cultural online complaining behavior in the hospitality industry 📚. Dr. Sann is currently a faculty member at Khon Kaen University, Thailand, where he teaches research methodology, tourism management, and sustainable event management 🌏. His research focuses on service marketing, data mining, and consumer behavior, with numerous publications in top-tier journals. He has received multiple scholarships and research grants for his outstanding work in the field 🎓.

Publication profile

google scholar

Education

I hold a distinguished academic background in International Tourism, Hospitality, and Events Management, having earned a degree with First-Rank Honor from the National Pingtung University of Science and Technology, Taiwan, in September 2020 🎓. His dissertation, “Investigating Cross-Cultural Online Complaining Behavior in the Hospitality Industry,” was guided by a notable committee, including Professor Li, Yi-Ming (chair). I was awarded the Excellent Foreign Student Scholarship 🏆. His MSc, also from the same university, focused on “Cross-Cultural Tourist Online Hotel Booking Behaviour” and received Second-Rank Honor. I previously graduated with a BA from Mahasarakham University, Thailand, with First-Class Honor, supported by the Princess Maha Chakri Sirindhorn Scholarship 👑. My academic journey began with a BS Ed in TEFL from the Royal University of Phnom Penh, Cambodia 📚.

Honors and Awards

During my academic journey, I was honored to receive multiple prestigious scholarships. From 2018 to 2020, I was awarded the Excellent Foreign Student Scholarship, a full government scholarship by the Ministry of Education, Taiwan 🇹🇼. Similarly, from 2016 to 2018, I received the same distinguished scholarship 🇹🇼. Earlier, I was privileged to earn the Her Royal Highness Princess Maha Chakri Sirindhorn Scholarship from 2011 to 2015, a full government scholarship by the Ministry of Education, Thailand 🇹🇭. My academic excellence was also recognized in Cambodia 🇰🇭, where I received the National Excellent Student Scholarship from 2009 to 2011.

Research Experience

In 2020, at the National Pingtung University of Science and Technology, Taiwan, I completed my dissertation titled “Investigating Cross-Cultural Online Complaining Behavior in the Hospitality Industry: An Application of Content Analysis and Data Mining Approach,” under the guidance of Professor Pei-Chun Lai. This research delved into service marketing, service quality, and online consumer behavior, employing natural language processing, data mining, and big data analytics to uncover insights 📊. Previously, in 2018, I conducted exploratory research on cross-cultural tourist online hotel booking behavior, focusing on the impact of electronic word-of-mouth (eWOM). This thesis, also advised by Professor Lai, encompassed e-commerce, cross-cultural studies, and eWOM, using multivariate analysis, qualitative methods, and content analysis to draw its conclusions 🌐.

Teaching Experience

Since December 2021, I have been a faculty member at Khon Kaen University’s Faculty of Business Administration and Accountancy in the Department of Tourism Innovation Management. I teach courses such as Research Methodology, Research Project, English for Tourism Business, and Sustainable Event Management, engaging with 120 undergraduate students each semester. For graduate students (MSc. & PhD), I cover Qualitative Research Methodology, Multivariate Analysis, and other advanced topics with over 20 students per semester. Previously, I taught various hospitality and tourism management courses at Khon Kaen University International College (Dec 2020 – Nov 2021). My teaching career began as a teaching assistant at National Pingtung University of Science and Technology (2016-2020) and teaching English to orphaned children in Phnom Penh (2009-2011). 📚🌍🎓

Recognition 🏅

His accolades include the Best Outstanding PhD Research Performance (2021) from NPUST, Taiwan, and the Distinguished Master Thesis Award (2018) from the TSC Thesis Symposium, Taiwan. He has also won several presentation and competition awards throughout his academic career. 🥇

Research focus

R. Sann’s research primarily focuses on the hospitality industry, particularly on online customer behavior and sentiment analysis using advanced data analytics techniques. Key areas of interest include understanding online complaining behavior, the impact of cultural backgrounds on service perceptions, and the application of big data analytics to online reviews. Sann’s work also explores the effects of service quality, guest experiences, and health-related concerns on consumer behavior, integrating theories like the theory of planned behavior. This multidisciplinary approach leverages tools like NLP and machine learning to derive insights from large datasets, aiming to enhance service quality and customer satisfaction in hospitality. 🏨📊🧠💬

Publication top notes

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews

Online complaining behavior: Does cultural background and hotel class matter?

Modelling theory of planned behavior on health concern and health knowledge towards purchase intention on organic products

Review papers on eWOM: prospects for hospitality industry

Analysis of online customer complaint behavior in Vietnam’s hotel industry

Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach

An extension of the theory of planned behaviour in Thailand cycling tourism: The mediating role of attractiveness of sustainable alternatives

Multidimensional scale development and validation: university service quality (UNIQUAL)

Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: Western versus eastern perspectives

Surya Chelikani | Quantitative Hypotheses | Best Researcher Award

Dr Surya Chelikani, Quinnipiac University, United States

Dr. Surya Chelikani is an accomplished educator and researcher in finance, specializing in corporate finance, asset pricing, and market microstructure. With a Ph.D. from Oklahoma State University, he serves as an Associate Professor at Quinnipiac University. His expertise extends to both academic and corporate realms, with prior experience in engineering and consultancy. Dr. Chelikani’s research investigates topics such as market integration and regulatory impacts on financial markets. Recognized for his teaching excellence, he has received prestigious awards and consistently high evaluations. 📚💼🏅

Education

After completing a Bachelor’s in Mechanical Engineering from Andhra University (India) in 1981, I pursued an M.B.A in General Management from the University of Central Oklahoma in 2003. Building upon this foundation, I obtained my Ph.D. in Finance from Oklahoma State University in 2010. 🎓 This educational journey reflects a diverse range of interests and expertise, blending technical skills with financial acumen. From engineering principles to the intricacies of financial markets, each step has contributed to a well-rounded perspective and a dedication to continuous learning and growth.

Experience

As an academic, I’ve dedicated years to teaching and shaping minds. Beginning as an Instructor at Oklahoma State University, I’ve covered various financial courses, earning commendable teaching evaluations. My journey progressed to Quinnipiac University, where I advanced from Assistant Professor to Associate Professor, fostering a dynamic learning environment. Alongside academia, I’ve also ventured into the corporate realm. As a partner in multiple enterprises spanning cold welding, systems programming, and consultancy for cement plants, I’ve honed practical insights that complement my academic endeavors. Balancing academia with real-world experience has enriched my professional journey, ensuring a holistic approach to education. 📚💼

Awards

In the realm of academia, achievements often serve as milestones of dedication and excellence. Such is the case for Surya Chelikani, whose academic journey has been adorned with accolades. Notably, clinched the coveted Outstanding Graduate Teaching Associate award in Finance, an honor bestowed upon in both 2006 and 2007—a feat unmatched by any other recipient. Securing a four-year assistantship from the Department of Finance further underscores [his/her/their] commitment and proficiency. [His/Her/Their] consistent presence on the President’s List throughout MBA years reflects [his/her/their] unwavering academic prowess. Membership in esteemed societies like Delta Mu Delta and the Golden Key national honor society epitomizes scholarly excellence and distinction. 🎓

Research focus

S Chelikani’s research primarily focuses on financial economics, particularly in areas related to market efficiency, regulatory impacts, and financial contagion. Chelikani has explored the effects of regulatory changes such as Sarbanes-Oxley and Regulation Fair Disclosure on market integration and efficiency. Additionally, their work delves into the implications of financial crises, such as the 2008 financial crisis, on various financial sectors, including the Turkish financial sector and hedge funds. Their studies often employ quantitative methods like cointegration analysis to examine market dynamics and investor behavior.

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